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Shipping Information

Order Status and Delivery Information

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  • At SmartBuyGlasses, we are committed to providing superior customer service and authentic designer eyewear at discount prices. We know you will enjoy our order process, which is simple and consistent from order confirmation to product shipment.
    For those scenarios where your order could end up in a different status, so we have created an index of all the possible order statuses and what they mean.
    You can find the status of your order through our email updates and also on our order-tracking page.
    Order Confirmation / Approved and In-Processing
    We have received payment and your order is in our system being processed.
    Stock Confirmed (applies for non in-stock items)
    The item you ordered has been secured with the brand distributor. Note an extra 1-3 working days is required for prescription orders.
    Stock in Transition
    Your order is in transit from the brand distributor's warehouse to one of our distribution centers, with location in the USA, Germany and Hong Kong. Upon arrival at our distribution center, orders are dispatched immediately to the customer's nominated shipping address. Note an extra 1-3 working days is required for prescription orders.
    Rx Lenses Processing
    Your prescription lenses are currently being fitted to your frames. Note that prescription lenses fitting takes 1-3 working days.
    Rx Lenses Confirmed
    Your prescription lenses have been fitted and passed through quality control. Your order will ship out shortly.
    Waiting for Tracking #
    Your order has been shipped. Since we ship a large number of parcels daily, the tracking numbers will be provided approximately 24 hours after we have posted the day's shipment. We will send the shipped email with the tracking number and the URL where you can track the progress of your shipment.
    Shipped
    At this point, your order has been shipped and you have been provided with a tracking number. You can track your order through the website of the shipping provider. All our items are shipped securely with personal couriers or registered mail.