Got questions about shipping? Here’s all you need to know.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over €65.
Simply add your favourite items to your cart and select "Standard" shipping at checkout—it will say FREE next to it.
Do you ship internationally?
We are an international company that takes pride in delivering to almost every country worldwide. We want to help people see clearly, regardless of their budget or location.
If you’d like to double-check that your country is on our list, don't hesitate to contact us. And if there is no shipping option for your location, you may be able to get an express courier. Reach out for more information on this option.
What are your delivery/shipping times?
Shipping times depend on the delivery method you choose:
- Standard shipping: 5–8 working days (varies by location)
- Express shipping: 2–4 working days (available for select products)
How long will it take an item to ship after placing my order?
We ship from our warehouses in Italy, Hong Kong, Australia, and the US to ensure the fastest possible delivery.
The shipping time will depend on your location and the product you ordered:
- In-stock items ship within 24 hours.
- Out-of-stock items need sourcing, which usually takes 5–11 working days (check the product page for details).
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Orders with prescription lenses take extra processing time:
a. Single vision lenses: 1–3 working days
b. Progressive lenses or lenses with add-ons: 4–5 working days
To estimate your total delivery time, add the sourcing time + shipping time + lens processing time (if applicable). You can also contact us for an estimate; we’re happy to help.
Where can I track my order and download my invoice?
Once you place an order, we’ll email you a confirmation with your order ID. With this information, you will be able to track your order and download your invoice.
Some countries may require an invoice for customs clearance, so keep making sure you retain a copy.
